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Consumer mediation

Wherever possible, we prefer to resolve disputes amicably. If you have a concern following the purchase of a work of art from us or the use of our services, please contact us using your preferred channel of communication. If we are unable to resolve the dispute within a reasonable time period, as stipulated by Articles L612-1 ff of the French Consumer Code, you are entitled to request dispute settlement via our consumer mediation service. All you need to do is write to the Centre de Médiation et d’Arbitrage de Paris (CMAP), stating the nature of your complaint and attaching any documents that may be helpful:

1. By post to : Centre de Médiation et d’Arbitrage de Paris (CMAP), Service Médiation de la consommation, 39 avenue Franklin D. Roosevelt, 75008 Paris, France.
2. By emailing consommation@cmap.fr
3. Via the form on the CMAP website at www.cmap.fr